Freitag, den 23. Juli 2010 um 12:24 Uhr

Enhancements in 7609 (Released on: 23 July, 2010)

1. SD-23982 : E-Mail CC option while creating a request into servicedesk has been included. This will be set through webform / api / email parser.
2. SD-26402 : Multi approver for the Purchase order has been implemented.In which all the PO approvers has to accept the po to get approved.If any one of the approver reject the po, then it will be moved to rejected state.
3. SD-29911 : Provision to mark the PO additional fields as close mandatory fields. This is a required fields when the po is getting closed.And when we change the po status to close, and these fields are not marked, then we will popup to fill the mandatory fields, and upon filling it the po gets closed.And will not moved to po life cycle again.

Issues fixed in 7609

1. SD-29964 : Problem in archiving the request based on the request status criteria. If we change the default status name for ( Closed / Resolved to non-english name ) and then archiving the Closed/Resolved request, then it takes request with all status for the specified date criteria has been fixed.
2. SD-26224 : Job title field value is not getting auto filled while creating a requester through 'Add requester' option in 'search requester' window has been fixed.

Donnerstag, den 11. Februar 2010 um 09:04 Uhr

Kostenlose Lizenz Desktop Central Professional für ServiceDesk Plus Kunden

ServiceDesk Plus Kunden haben jetzt noch einen Grund mehr sich zu freuen, denn sie erhalten für 1 Jahr kostenlos DesktopCentral Professional für 100 Computer.

Mehr zu diesem Angebot finden Sie hier:

Mittwoch, den 02. Dezember 2009 um 12:47 Uhr

Neue Version von ServiceDesk Plus 7.6 veröffentlicht.

 

Das neue Release bietet z.B. eine Unterstützung für mobile Geräte und eine Datenarchivierung. Lesen Sie mehr zu den neuen Funktionalitäten

Donnerstag, den 01. Oktober 2009 um 09:11 Uhr

Issues Fixed in this Service Pack

• SD-22797: Creating a request from self-service portal login by a requester associated to a site, request gets created with the site field as "Not in Any Site"

Freitag, den 17. Juli 2009 um 13:42 Uhr

1. SD-15434,SD-20979 - NullPointer Exception upon performing request bulk edit, if no site is configured in the system.

2. SD-20971 - PreventiveMaintanence tasks are not generated when scheduled but created when manually run. Upon enabling the Notification for the new PM task creation, there is a notification mail saying PM task is generated but clicking on the link would say "Request does not fall under your scope. Hence you are not authorized to view the same". as the Scheduled Request is not getting added.

3. SD-14937,SD-14934 - Searching the asset / workstation is slow and takes more time and lead to 100% CPU usage.

4. SD-21095 - After upgrade to 7507, few requester are unable to see one or more fields when creating new request through new request creation form.

5. SD-13827 - Upon performing the Active Directory (AD)  import, latest selection of the Organizational Units (OU) will not be retained.

6. SD-15530 - If Organizational Units (OU) name contains square bracket,Organizational Units get deselected even after importing users from that Organizational Units in mssql.

7. SD-15517 - Incorrect error message is shown while saving the mail server details for POPS, IMAPS, if there is no trusted / self-signed certificate is applied. Now the failure error message is changed to provide a  meaningful message.

8. SD-15307, SD-20688 - Formatting of request description / resolution and solution (e.g. Bold/Italic/Underline /background colour) is not being saved.

9. SD-14854 - Problem in scanning the VMWare's virtual machines, it will overwrite the scanned information with the last scanned machine information because the MAC Address of the secondary and/or the tertiary NICs are the same for all servers in the VMWare box, though the primary NICs are different. Based on a configuration entry added into the Globalconfig table, it will add the scan information even through it shares the same MAC address.

10. SD-14177 - Criteria for the columns in the Custom filters gets removed upon editing and saving the custom filter more than once. Say, we have a custom filter added with "AND" criteria, with two columns and say "Subject" and "Requester" and then edit the same and click save, we could see the criteria gets changed. And again edit the custom filter we could see that the criteria gets removed.

11. SD-15392 - If a request template name contains an "&" in it , template name gets truncated.

12. SD-14944 - Priority name displayed twice in the request list view, if the priority name exceeds 20 characters.

13. SD-15391 - UDF field containing "id" as sub-string, is not getting saved in the request template.

14. SD-20600,SD-15271- Improper error message while deleting / closing a request.

15. SD-15509, SD-21077 - Upon closing the problem will make the solution content displays with html tags.

16. SD-14531 - Change the status of the asset by clicking the asset state link will not get reflect in the list view, by using asset search (left side). After the change is applied, the list view page is not getting refreshed.

17. SD-14397 - Requester allowed to view reverting back to "Show only their own requests"(default) in requester details when AD Import.

18. SD-21139 - While creating new request through Quick Create / through new Request Form, and upon clicking the "Save" / "Add request" button, some times, duplicate request are getting created because of the user do not know whether the request is getting added or not. To avoid this, "Add Request" button under web-form and "Save" button under Quick Creation will be inactive when click on the button once, until the form submission is done completely.

19. SD-21134,SD-14927- NullPointer Exception while performing workstation import through CSV, if we give user and department alone without site field.